Looking at Google for Education. It is not all about the features and products. IMHO one of Google’s greatest strengths is the support. Or at least support of self-help.
I have celebrated the hidden gem of all things G Suite. The little ? that hides in the bottom left corner of ‘most’ Google products. The support pages are excellent.
Next, on the recommended list is the Learning Centre – “Learn by Product” pages. With basics, cheat sheets, productivity guides and more.
The self-help options are a product strength.
The support pages even has a clearly written explanation on how to “sign in to multiple accounts at once” in Chrome, an issue that had tripped up a few of the team and Google Classroom learners.
If you can not help yourself, then there is phone support.